Dear Tech Support,
I am writing to report a synchronization issue between my Homee smart home bridge and my Hörmann Supramatic E4 garage door opener, which began this past weekend (Saturday or Sunday 8/9 March).
Prior to this, the system functioned correctly.
Problem Description:
The Homee app is displaying an incorrect status for the Supramatic E4. Specifically:
- When the garage door is fully open (100%), the app shows „Opening.“
- When the garage door is fully closed (100%), the app shows „Closing.“
- The „UP“/ “DOWN” buttons in the app continuously shows a refreshing animation respectively
- While I previously experienced occasional delays in status updates when using the remote control, the manual refresh option in the app no longer resolves the issue.
- After some time Supramatic E4 gets disconneced and it is shown as unavailable.
This problem is isolated to the Supramatic E4; my Hörmann Lineamatic opener continues to function correctly with Homee. Also bluetooth application (BlueSecur) works OK with Supramatic E4, remotes work normally.
Troubleshooting Steps Taken:
I have attempted the following troubleshooting steps:
- Soft reset of the Homee hub.
- Hard reset of the Homee hub (unplugging).
- Removal and re-pairing of the Supramatic E4 device in the Homee app, using function 16 on the Supramatic E4.
Possible Cause:
I suspect this issue may be related to a recent Homee or Supramatic E4 software update.
Request:
Could you please investigate this issue and provide a solution? Specifically, I would like to know:
- If a recent update could have caused this problem.
- How to resolve the incorrect status reporting.
- If downgrading the Homee or Supramatic E4 software is an option (how to do that?)
My System Information:
- Supramatic E4 Software Version: 00174813aa
- Homee Version: 2.40.2(268ae103)
- Homee Application Version: 2.41.1 (410)
- Service code: on request (enabled for your use)
Thank you for your assistance.
Sincerely,
Sebastian
