Homee Brain communication lag with Supramatic E4

Support und Bugs Hörmann BiSecur
1

Hello,

I have an issue with my Supramatic E4 communication to homee cube.

Problem Description:
The Homee app is displaying an incorrect status for the Supramatic E4. Specifically:

  • When the garage door is fully open (100%), the app shows „Opening.“
  • When the garage door is fully closed (100%), the app shows „Closing.“
  • The „UP“/ “DOWN” buttons in the app continuously shows a refreshing animation respectively

My System Information:

  • Supramatic E4 Software Version: 00253404aa
  • Homee Version: 2.41.7(ff93f569)
  • Horman Bisecur Cube Version: EE002224-00.ao
  • Homee Application Version: 2.41.1

My topic looks similar to Homee Brain disconnects Supramatic E4

2

Welcome to homee forum @naskomancer

Maybe @Steffen can help you with your issue?

3

@naskomancer Could you please send me the support access details (ID: XXX, PW: XXX) via private message? I’d be happy to take a look at it.